Thank you for choosing Lucifer's House of Heat! This Shipping Policy outlines the terms and conditions related to the shipping and delivery of products purchased from our online store. Please take a moment to review this policy to ensure a smooth and satisfactory shopping experience.

Option for pickup at our warehouse available at checkout (free of charge)

To schedule a pickup at our warehouse, please contact us at orders@lucifershouseofheat.com

Warehouse Address

12860 Clarke Pl, Unit 150
Back Door
Richmond, V6V 2H1, BC
Canada

Order Processing

All orders will be processed within 3 business days (Monday to Friday, excluding holidays) after payment verification. Please double-check your shipping address before completing your purchase.

We are not responsible for delays or losses caused by incorrect or incomplete addresses.

Shipping Methods and Delivery Times

We partner with multiple carriers to secure the best shipping rates tailored to your package's destination and weight.

Delivery times may be subject to delays due to unforeseen circumstances, such as weather conditions, or carrier issues. In such cases, we will do our best to keep you informed and resolve any issues promptly.

Shipping Costs

Shipping rates are based on the total weight of your order and the destination address. During checkout, our system connects with multiple carrier services to provide you with the most accurate and up-to-date rates for your order.

Order Tracking

Once your order is shipped, you will receive a shipping confirmation email containing tracking information. You can use the provided tracking number to monitor the status of your package and estimated delivery date.

International Shipping, Customs and Duties

International wholesale shipping is now open to the United States, United Kingdom, European Union, Australia, New Zealand and Japan.

International customers will be responsible for the payment of any duties, taxes, and customs fees that may be incurred upon delivery.

Lost or Damaged Packages

In the event that your package is lost during transit, please contact our customer support team immediately. We will initiate an investigation with the carrier and work to resolve the issue promptly.

If your package is confirmed as lost, we will offer you a replacement or a refund for the full purchase amount, including shipping costs.

In the event that your package is damaged during transit, please make a damage report with the carrier and/or send us pictures of the damaged products, and we will offer you a refund or a replacement for all damaged goods, including shipping costs.

Address Changes and Re-Routing

We cannot change the shipping address or re-route a package once it has been shipped. Please make sure the shipping address is correct before finalizing your purchase.

If you need to update the shipping address or make any changes, please contact our customer support team as soon as possible.

Returns Due to Failed Delivery Attempts

If the carrier attempts delivery multiple times without success, and the package is returned to us, additional shipping charges may apply for re-shipping the item.

Holidays and Peak Seasons

Please allow for additional processing and delivery time during peak seasons, such as holidays or promotional events.

Contact Information

For any shipping-related inquiries or concerns, please reach out to our customer support team at orders@lucifershouseofheat.com

Disclaimer

While we make every effort to adhere to the shipping policy, unforeseen circumstances and external factors may affect shipping times and delivery. We cannot guarantee delivery dates, and this policy may be subject to change without prior notice.

By completing your purchase and agreeing to our Shipping Policy, you acknowledge that you have read and understood the terms outlined above. If you do not agree with any part of this policy, we recommend refraining from making a purchase from our online store.